What Modern Legal Support Professionals Actually Want From Their Next Move
Overview:
Legal support professionals, that is, secretaries, PAs, and office managers have different priorities today than in previous decades. Midlands law firms looking to recruit and retain the best need to understand these evolving expectations.
Top Priorities for Legal Support Professionals
- Career Development: Training, mentoring, and the opportunity to grow into senior or specialist roles.
- Work-Life Balance: Flexible hours, hybrid working, and autonomy over schedules are increasingly non-negotiable.
- Recognition & Respect: Feeling valued by partners and management drives engagement and loyalty.
- Technology & Tools: Access to modern software and efficient processes makes daily tasks easier and more rewarding.
- Positive Firm Culture: A collaborative, inclusive, and supportive environment can be more important than salary alone.
Implications for Midlands Firms
Midlands Firms that fail to align with these expectations risk higher turnover and a less efficient team. Those that do by offering development opportunities, flexibility, and recognition can attract top support talent even in a competitive market.
Conclusion
Understanding what legal support professionals truly want is essential. Midlands firms that listen, adapt, and invest in these roles will secure loyal, skilled teams that underpin long-term growth.
About The HST Group
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